Do you do custom orders?
Sometimes. On the rare occasion when custom orders become available I will let you know. The best way to keep up to date is by subscribing to my newsletter.
How long does it take to process an order?
Ready to ship items are estimated to be processed between 1-3 business days.
Made to order items will vary, see these items for more details.
Custom orders will have their estimated processing times confirmed with the buyer.
There will be times when the shop remains open but we are taking a holiday/vacation and orders will be processed upon return.
Sometimes during the busier seasons like Christmas, orders may take a little longer to process depending on demand.
We will always notify you of any delays as soon as possible.
Do you take returns?
Yes but only on ready made items. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Items not included are digital products and customised and personal orders.
Please see out delivery and returns policy.
Do you ship internationally?
Yes. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Why is shipping so expensive?
We send all international packages via track or sign only. Historically I have had to deal with a lot of lost parcels which as you can imagine is expensive and detrimental to a small independent business and this is the only way to ensure that we are insured if your parcel does goes missing. It also allows you to track your order. I only a charge for postage and we understand that sometimes exchange rates fluctuate but we have no control over that.
Why are your goods so expensive?
I'll be honest what is expensive to one person might not be so expensive to another. As a small indie business I am not trying to compete with the likes of massive corporations who can bulk buy their goods in at a massive discount and see it off at low prices and still gain a profit. There are a lot of costs in running a business and I only like to use quality materials to make quality goods.
Why so long between product launches?
I am just one person running this business with the odd helping hand here and there, when you have to do everything, it takes time. I myself am trying to move away from the fast consumerism that we have become accustomed to, next day delivery and cheap goods but at what costs. Ask yourself these questions, do you know how your goods were made and by who? Well here you do, they were made by me, I want to make sure that only the best goes into my work, I have been working to this for years and I want people to enjoy my work. I don't want to be a part of a trend or fad, I want people to look at my work and appreciate it. There is nothing fast or slap dash about my work and I hope it shows.
Do you use animal products in your work?
Sometimes. Where animal products such as leather, wool and silk are used, these are from reclaimed and recycled items and where I can I will list all materials used in products. However sometimes even I cannot be 100% certain if I've listed a recycled material as correct, so sometimes a material will just be listed a recycled or reclaimed fabric.
I have always has a strong reuse and recycle ethic and try to keep things out of the landfill as much as possible, sometimes this means I use either reclaimed wool or leather from time to time. Although I have made the effort to keep this at a minimum and have started purchasing faux leather in it's place. I mostly used acrylic or cotton yarn but any sheep's wool used is purchased from smallholders and other indie businesses who have sustainable practices.
I try to make sure that any materials are sustainable, ethically produced and have a low impact/effect on the environment. Using recycled materials I am not always privy to that information but again where I can I will list any info.